Information Notice On The Processing Of Customers’ Personal Data
INFORMATION NOTICE ON THE PROCESSING OF CUSTOMERS’ PERSONAL DATA
As Türk Ekonomi Bankası A.Ş. (the “Bank”), acting with the awareness of responsibility as a bank, we exercise reasonable care and diligence as required to ensure the privacy, confidentiality and security of the personal data processed within the scope of performance of our activities.
This Türk Ekonomi Bankası A.Ş. Information Notice on the Processing of Customers’ Personal Data (the “Information Notice”) has been prepared to inform you within the framework of Article 10 of the Law no. 6698 on Protection of Personal Data (the “Law”) and the Communiqué on Procedures and Principles to be followed for the Fulfilment of the Obligation to Inform.
We act as the data controller while processing your data as our customers with respect to the data processing activities we conduct within the scope of our banking activities. With this Information Notice, we inform you about your personal data processed, our purposes of processing and sharing/transferring your data and our legal reasons constituting the basis for such activities and the retention period of your data.
Which of Your Personal Data Do We Process?
Your data that are listed below are used in the data processing activities conducted by our Bank:
- Identification data (For example; your name, surname, date and location of birth, national identity number)
- Contact data (For example; your home/office address, e-mail address, your phone/mobile phone number)
- Data relating to family situation (For example marital status information)
- Data relating to education and professional life (For example; the school that you graduated from, information relating to your workplace)
- Economic and financial information (For example; information relating to your income, information relating to your credit history, information relating to banking products that you use)
- Marketing data (For example; usage habits, survey results)
- Digital platform usage data (For example; Your records obtained via cookie records and similar technologies)
- Location data (Information relating to your location)
- Data relating to financial transactions at the Bank (For example; credit/debit card expenditure information, account summary)
- Data regarding risk management and financial security (For example, the data required for know-your-customer, know-your-supplier, anti-terrorism and anti-fraud purposes)
- Data on the Bank’s facilities’ physical security (For example; CCTV records, records regarding visitors)
- Data regarding transaction security and the security of the Bank’s cyberspace (For example, user names, passwords, audit trails, logs)
- Requests/complaints and reputation management data (the data that you have provided in the requests, claims or complaints forwarded to the Bank)
- Legal transaction data (For example requests communicated by judicial authorities)
- Visual and audio records (For example; call center conversation records)
Some of your personal data is subject to a higher level of protection; these data are classified as “special categories of personal data” and are listed in the Law. We strive not to process your personal data of special categories in the activities conducted by our Bank. However, in some cases, we may process your sensitive data for example, your religion and blood type information obtained within the scope of mandatory ID card photocopying; If you choose to use a voice signature or fingerprint for authentication in mobile application or call center channels, give your biometric data; information about your conviction within the scope of our legal obligations; If you request to pay association or union membership fees/subscriptions, your special data showing that you are a member of these institutions; information about your disability, which is necessary for the performance of our service obligations towards our disabled customers; such as information about your health that you transmit in order to carry out your insurance transactions as an insurance agent.
During the processes where it is obligatory to have a photocopy of your ID card, the Bank does not process and add blood type and religion information stated in the ID card in the system. It is included in the system only because of the copy of the identity document. We diligently carry out the necessary technical work to delete this information in our systems.
Why Do We Process or Transfer Your Personal Data?
Your personal data is processed and transferred by the Bank for the purposes of carrying out required operations in order to sustain commercial activities of the Bank, leveraging reputation and business relations of the Bank as well as determination of its strategies, management of marketing activities of the Bank, ensuring legal and physical security of the Bank to allow the Bank’s customers to benefit from the banking services.
Following purposes may be considered as samples to the mentioned main purposes: maintaining credit extension processes, carrying out sales process for banking services, carrying out insurance, private pension and investment services, carrying out activities oriented to customer satisfaction, carrying out necessary marketing activities providing that the customers benefit from the products and services of Bank, management of complaints, management of events, forming business processes of the Bank, management of information security, setting up and management of information technologies infrastructure, management of financial security processes (Such as Know Your Customer, Anti-Money Laundering, Anti-Fraud and combating with other unlawful transactions), carrying out audit activities, litigation and execution processes. You may find detailed information relating to these purposes by clicking here.
For Which Legal Reasons Do We Process Your Personal Data?
Under articles 5 and 6 of the Law, your personal data are processed by the Bank under the following circumstances:
- In cases where your explicit consent is obtained
- To exercise or fulfil our rights or obligations specified in the laws or regulations, communiques, decisions of administrative authorities and any other secondary legislation;
- In cases requiring data processing, providing that it is directly related with the conclusion or implementation of the agreement that you have signed with our Bank;
- In cases where data processing is required for the establishment, exercise or protection of a right.
- In cases where it is mandatory for the legitimate interests of the Bank, provided that this processing shall not violate your fundamental rights and freedoms
In addition, your personal data of special categories are processed only if you have given your explicit consent or if it is explicitly stipulated in the laws that the Bank is subject to.
For Which Legal Reasons Do We Transfer Your Personal Data to Third Parties?
We share your personal data with the legally authorized public agencies or private institutions such as the BRSA(Banking Regulation and Supervision Agency), CMB (Capital Markets Board of Turkey), Turkish Financial Crimes Investigation Board (MASAK), the Central Bank of Republic of Turkey, etc.; the Bank’s direct or indirect subsidiaries and shareholders at home and abroad, support service providers, business partners, consultants, suppliers, Mastercard, Visa and the legally authorized public legal entities, private persons or judicial authorities under the following circumstances:
- In cases where your explicit consent is obtained
- To exercise or fulfil our rights or obligations specified in the laws or regulations, communiques, decisions of administrative authorities and any other secondary legislation;
- In cases requiring data processing, providing that it is directly related with the establishment or performance of the agreement that you have signed with our Bank;
- In cases where data processing is required for the establishment, exercise or protection of a right.
- In cases where it is mandatory for the legitimate interests of the Bank, provided that this processing shall not violate your fundamental rights and freedoms
In addition, your special categories of personal data may be transferred only if your explicit consent is obtained or such processing is explicitly envisaged in laws that our Bank subject to.
The transfer of your personal data to abroad is subject to your explicit consent. However, in cases where at least one of the legal reasons for data processing as listed above exists, the party that the data will be transferred to and our Bank take the measures specified in the legislation, and the transfer is approved by the Personal Data Protection Authority, we transfer your data to abroad, providing to be limited with the relevant legal reason.
How and in Which Mediums Do We Collect your Personal Data?
Principally we collect your personal data from 3 different sources in physical or electronic environments: (i) data obtained as per your declaration, (ii) data obtained as a result of your usage of our Bank’s services and products or (iii) data obtained from authorized organizations and institutions.
Within this scope your personal data is collected from our Bank’s Head Office, branches, ATM, internet banking and mobile banking channels, the Bank’s web sites, call center or the Bank’s other contact channels through phone, channels where active sales activities are carried out, face-to-face customer meetings, self-service units with assistant support, CCTV, SMS, e-mails, cookies and similar tracking technologies, subsidiaries and sales offices, unions and associations such as chambers of commerce and artisans, fax, mail, cargo or courier services and from databases (Identity Sharing System, Risk Center of Banks Association of Turkey, Central Civil Registration System etc.) of the institutions and organizations providing support services or having business partnerships to the extent permitted by laws and arrangement, within those limitations and via obtaining your approval if it is required by law.
For How Long Do We Process or Retain Your Personal Data?
We process your personal data during the effective term of the agreement signed by and in effect between you and our Bank.
Following the expiry of this period, we continue to process or store the relevant data if there is any legal provision allowing us to process the relevant data for a longer period, including, the Banking Law in particular, or if there exists any of the legal reasons for such data processing. At the end of these periods, we will immediately delete, destroy or anonymize your personal data.
What Kind of Measures Do We Take to Protect Your Personal Data?
The Bank takes various measures to ensure the security of your personal data. We can classify these measures as organizational measures and technical measures. Organizational measures refer to the measures related to the organization such as employee trainings, access rights restrictions, etc. Technical measures refer to the measures taken relating to our Bank’s systems.
What are Your Rights About Your Personal Data?
Under article 11 of the Law, you have the following rights regarding your personal data:
- To learn whether your personal data is processed or not;
- If any personal data have been processed, to request information about such processing;
- To learn the purpose of processing of personal data and whether your personal data are used for intended purposes or not;
- To know the third parties to whom the personal data are transferred at home or abroad;
- To request the rectification of the incomplete or inaccurate data, if any;
- To request for erasure or destruction of your personal data;
- To request for notification of the relevant actions to the third parties to whom personal data are transferred in case of correction, erasure or destruction of personal data;
- To object to unfavourable consequences arising against the related person through analysis of the processed data exclusively via automated systems;
- To request for compensation of any loss or damages incurred due to unlawful processing of personal data.
As the Bank, we take all the necessary organizational and technical measures in line with the requirements of the legislation to ensure that you can easily exercise your rights granted by the Law to you, i.e. the data subjects.
You can exercise your rights mentioned above by completing the application form that you can obtain from the Bank’s website (published on the link) or our Bank’s branches and forwarding it to our Bank through the following methods:
Form must be filled completely and:
- May be delivered by hand and in writing to our Branches,
- May be sent to our Bank address via registered mail with return receipt or notary public,
- May be sent via an e-mail message to kvkkbasvuru@teb.com.tr with a secure electronic
- signature,
- May be sent through a Registered E-Mail (KEP) account via KEP to turkekonomibankasi@hs03.kep.tr.
In addition, you can send your petition in written stating your requests clearly to our branches or via your e-mail address that you have previously notified to our bank and registered in our systems, or by another method included in the Communiqué on Application Procedures and Principles to the Data Controller published by the Data Protection Authority (KVKK).
Our bank shall conclude your requests regarding your rights listed above as soon as possible and within thirty days at the latest after the transmission date. You may be charged a fee based on the tariffs published by the Personal Data Protection Authority.
Additional information and documentation may be requested by our bank in order to verify your identity as well as to clarify your demand for the purpose of responding to submitted applications. In case of failure to provide such information and documentation, your application may not be responded in order to secure your data.
For further information on the processing of personal data by the Bank, please refer to TEB A.Ş. Personal Data Processing and Protection Policy provided on this link.
Updated on 28 April 2020
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Data Protection Notice On Processing Of Personal Data For Customer Acquisition And Account Opening/Usage
DATA PROTECTION NOTICE ON PROCESSING OF PERSONAL DATA FOR CUSTOMER ACQUISITION AND ACCOUNT OPENING/USAGE
1. Purpose and Scope
We, Türk Ekonomi Bankası A.Ş. (“TEB”), are acting as data controller for data processing activities subject to this Data Protection Notice on Processing of Personal Data for Customer Acquisition and Account Opening/Usage (“Data Protection Notice”) as per the Law on Personal Data Protection numbered 6698 and the relevant regulations (“Data Protection Regulation”). As having responsibilities as a bank, we do exercise outmost care and diligence for the lawful processing of your personal data in line with the principles of the Data Protection Regulation and other regulations, to preserve its confidentiality and security.
This Data Protection Notice has been prepared in order to inform you by TEB on collection methods, legal reasons for personal data processing and purpose thereof, persons/institutions to whom personal data are been transferred and purpose of transfer and your rights as data subject as per Data Protection Regulation.
You may find relevant information from the below table regarding our bank processing your personal data.
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Trade Name:
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Türk Ekonomi Bankası A.Ş.
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Address:
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TEB Kampüs C ve D Blok Saray Mah. Sokullu Cad. No: 7A-7B Ümraniye/İSTANBUL
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Mersis Number:
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0876004342000105
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Trade Registry Number:
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189356
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Communication channels:
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Communication Channels under https://www.teb.com.tr/contact-us/
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You might access the data protection notice on the main activities of our bank from https://www.teb.com.tr/pdp
2. Categories of Processed Personal Data
Personal data categories processed by TEB as data controller and examples of the personal data belonging to these categories are listed in the below table.
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Categories of Processed Personal Data
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Examples of Personal Data
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| Identity Data |
Name surname, names of the mother-father, date of birth, birthplace, data in the identity documents, ID number/passport number/tax number |
| Contact Data |
Home/work address, address number, e-mail, telephone number |
| Data on Family and Relatives |
Civil status, information on family and relatives such as number of children |
| Data on Education, Work and Professional Life |
Profession, work experience, current work, education |
| Economic and Financial Data |
Information on income and assets, credit records, information on tax payments, data on financial products and services |
| Customers’ Financial Transaction Data |
Transactions and details relating to financial products and services, credit card usage information, bank card usage information, credit/deposit/FX account transactions, information on check/ bonds, bank receipt information, payment instructions |
| Card Payment Data |
Credit card/bank card number, expiry date, security code |
| Digital Activity Data |
Data collected by the usage of cookies and similar track methods such as IP address, information on the device |
| Data on Transaction Security and Cyber Security of the Institution |
Username, password, audit trail record, log records, alerts on the prevention of fraud, other data on the security of the bank’s cyber space |
| Data on Risk Management and Financial Security |
Know your customer, information that might be used for the prevention of terrorism, prevention of fraud and risk management (work/field of activity, source of income, credit risk score, credit and risk information) |
| Audio and Visual Records |
Call Centre/telephone records, video chat records, photo and video records |
| Reference Identifiers |
Reference information allowing the Bank/Institution to identify the customer (customer number, product application number, transaction number, agreement number) |
| Data on Request/Complaint and Reputation Management |
Request and complaints made through various channels, responses of the Bank to the requests and complaints, information used by the bank for reputation management |
| Legal Transaction Data |
Information on Litigation, legal follow-up and mediation cases, demands submitted from legal authorities and Responses of the Bank/Institution to such requests. |
| Data on Facilities Physical Security |
Entry- exit information of the visitors, camera records |
| Location Data |
Location Data of the data subject |
| Marketing Data |
Financial product and service usage habits, previous shopping and financial transaction information, areas of interest and preferences that might be relevant for financial product and service offers, survey results conducted for marketing purposes, information on campaign participation and preferences |
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Processed Special Category of Personal Data
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Examples of Special Category of Personal Data
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| Data on Criminal Convictions and Security Measures |
Information on criminal record and conviction, protection measures |
The special category of personal data declared to be processed as per the above table is subject to a strict protection regime due to its sensitive nature and classified as special category of personal data. As TEB we make our best effort not to process your special categories of personal data during the data processing unless it is required and necessary. In this regard, only Criminal Convictions and Security Measures data which is one of the special categories of personal data might be processed in case you are involved in the relevant processes. The management of financial security processes (money laundering of the crime revenues, terrorism financing, corruption, bribery, prevention of fraud) might be given as an example of the activities where criminal convictions and security measure data might be processed.
3. Personal Data Collection Methods
Your personal data might be collected directly from you, or third parties as explained in below with automatic or non-automatic methods.
(i) Methods of Collecting the Personal Data Directly From You
- Information or documents containing your personal data might be collected through oral or written conversations made face to face with the TEB head quarter, branch, direct and active sale teams or through electronic communication tools (telephone/call centre, SMS, fax, e-mail, video call etc.) or with non-automatic methods using post, cargo, or courier services.
- Information or documents containing your personal data might be collected automatically from mobile banking channels, website of our bank, ATMs, kiosk, turbo devices, self-service units with assistance support, call centre and branch IVR system, SMA, CCTV.
(ii) Methods of Collecting the Personal Data From Third Parties
- Information or documents containing your personal data might be collected by non-automatic means using physical or electronic channels from business partner distributors or sale offices, e-commerce websites, association, institution or private persons such as chamber of commerce, chamber of artisans, trade associations, judicial authorities and public and private institutions authorised by law such as Banking Regulation and Supervision Agency, representatives such as power of attorneys, guardian, custodians to the extent permitted by law and the executed agreements.
- Information or documents containing your personal data might be automatically collected from the authorised public and private institutions database (Identity Sharing System, Address Sharing System, Central Population Administration System, Central Registration System, Land Registry and Cadastre Information System, Risk Centre of the Bank’s Association of Turkey, Trade Registry Offices, Turkish Revenue Administration, Interbank Card Centre, Ministry of Treasury and Finance, General Directorate of Highways and person and institutions issuing invoices, to whom you have contact for your payments and collections etc.) provided that there is a system integration and to the extent permitted by law and the executed agreements.
4.Purposes of Processing Personal Data and Legal Reasons
Your personal data processed by TEB and categorised in the list above might be processed for the purposes and legal reasons stated in the below table.
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Categories of Processed Personal Data
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Purpose of Process
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Legal Reason
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Identity Data
Contact Data
Economic and Financial Data
Digital Activity Data
Audio and Visual Records
Legal Transaction Data
Data on Transaction Security and Cyber Security of the Institution
Card Payment Data
Reference Identifiers
Customers’ Financial Transaction Data
Data on Request/Complaint and Reputation Management
Data on Family and Relatives
Data on Education, Work and Professional Life
Data on Risk Management and Financial Security
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Informing authorised public and private institutions as per the applicable laws and regulations |
Data processing is explicitly provided for by the law (Article 5.2 (a) of the Data Protection Law) |
| Ensuring the physical security of the Bank/Institution |
| Setting up the required actions to conduct lawfully the Bank’s/Institution’s activities |
| Relationship management of support service providers, business partners or suppliers |
| Conducting processes related to payment services |
| Ensuring accuracy and up to dateness of the data |
| Conducting accountancy and invoice transactions |
| Conducting audit activities |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
Identity Data
Contact Data
Customers’ Financial Transaction Data
Economic and Financial Data
Data on Risk Management and Financial Security
Data on Request/Complaint and Reputation Management
Location Data
Digital Activity Data
Reference Identifiers
Audio and Visual Records
Data on Family and Relatives
Data on Education, Work and Professional Life
Data on Transaction Security and Cyber Security of the Institution Card Payment Data
Legal Transaction Data
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Conducting the sales process of the Bank’s/Institution’s services |
Data processing is required for the establishment and performance of the contract between you and TEB (Article 5.2 (c) of the Data Protection Law) |
| Conducting customer services |
| Conducting POS processes |
| Conducting payment service processes |
| Conducting ID verification processes |
| Analysing suitability of business processes and their productivity |
| Managing customer relations |
| Managing customer complains |
| Designing the Bank’s /Institution’s business processes |
| Relationship management of support service providers, business partners or suppliers |
| Follow-up agreement processes |
| Ensuring accuracy and up to dateness of the data |
| Designing operational activities |
| Management of IT security |
| Ensuring the accessibility of the Bank’s /Institution’s services |
| Conducting litigation and legal follow-up processes |
| Conducting accountancy and invoice transactions |
Identity Data
Contact Data
Data on Family and Relatives
Data on Education, Work and Professional Life
Economic and Financial Data
Customers’ Financial Transaction Data
Data on Risk Management and Financial Security
Audio and Visual Records
Legal Transaction Data
Data on Request/Complaint and Reputation Management
Location Data
Data on Physical Security
Data on Transaction Security and Cyber Security of the Institution
Reference Identifiers
Digital Activity Data
Card Payment Data
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Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
Data processing is necessary for compliance with a legal obligation to which the data controller is subject (Article 5.2 (ç) of the Data Protection Law) |
| Setting up the required actions to conduct lawfully the Bank’s/Institutions activities |
| Conducting audit activities |
| Determining the Bank’s /Institution’s strategies |
| Designing operational activities |
| Risk management of compliance processes |
| Informing authorised public and private institutions as per the applicable laws and regulations |
| Conducting litigation and legal follow-up processes |
| Managing customer complaints |
| Managing the Bank’s/Institution’s operational risks |
| Management of the Bank’s /Institution’s liquidity and liquidity risk |
| Management of the Bank’s/ Institution’s interest rate and interest rate risk |
| Analysing suitability of business processes and their productivity |
| Conducting accountancy and invoice transactions |
| Setting Up and Management of the IT and infrastructure |
| Ensuring the security of physical data |
| Relationship management of support service providers, business partners or suppliers |
| Ensuring accuracy and up to dateness of the data |
| Conducting payment service activities |
| Managing customer complains |
| Ensuring the accessibility of the Bank’s /Institution’s services |
| Sustainability and Activities on Sustainability |
Identity Data
Contact Data
Legal Transaction Data
Economic and Financial Data
Customers’ Financial Transaction Data
Card Payment Data
Audio and Visual Records
Digital Activity Data
Data on Transaction Security and Cyber Security of the Institution
Data on Request/Complaint and Reputation Management
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Conducting litigation and legal follow-up processes |
Data processing is necessary for the establishment, exercise or protection of any right (Article 5.2 (e) of the Data Protection Law) |
| Managing customer complaints |
| Managing customer relations |
Identity Data
Contact Data
Legal Transaction Data
Economic and Financial Data
Data on Facilities Physical Security
Data on Education, Work and Professional Life
Customers’ Financial Transaction Data
Data on Risk Management and Financial Security
Reference Identifiers
Families and Relatives
Audio and Visual Records
Data on Transaction Security and Cyber Security of the Institution
Digital Activity Data
Legal Transaction Data
Data on Request/Complaint and Reputation Management
Location Data
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Designing the strategy of the Bank/Institution |
Data processing is necessary for the legitimate interests pursued by the data controller (Article 5.2 (f) of the Data Protection Law) |
| Analysing the Bank’s/Institutions systems and their development |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
| Event management of the Bank for third parties outside the Institution |
| Conducting audit activities |
| Ensuring accuracy and up to dateness of the data |
| Designing operational activities |
| Managing activities aiming for customer satisfaction |
| Management of the Bank’s/ Institution’s interest rate and interest rate risk |
| Managing the Bank’s/Institution’s operational risks |
| Sustainability and Activities on Sustainability |
| Management of the Bank’s /Institution’s liquidity and liquidity risk |
| Designing the Bank’s /Institution’s business processes |
| Analysing suitability of business processes and their productivity |
Identity Data
Contact Data
Economic and Financial Data
Customers’ Financial Transaction Data
Digital Activity Data
Card Payment Data
Data on Education, Work and Professional Life
Data on Risk Management and Financial Security
Families and Relatives
Location Data
Audio and Visual Records
Marketing Data
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Conducting cross sale activities for products and services provided |
Explicit consent of the data subject (Article 5.1 of the Data Protection Law) |
| Determining products and services personalized for you |
| Conducting advertising, campaign and promotion activities in all mediums including digital channels and communicate with you within this respect |
| Conducting data analyse, modelling and scoring activities for marketing purposes |
| Establishing and increasing customer loyalty to product and services |
| Communicate with you in order to conduct a satisfaction and marketing survey on the products and services for marketing purposes |
| Data on Criminal Convictions and Security Measures |
Risk Management on compliance processes |
Processing of Sensitive Data is stipulated under the relevant law (Article 6.3 of the Data Protection Law) |
| Conducting litigation and legal follow-up processes |
| Setting up the required actions to conduct lawfully the Bank’s/Institutions activities |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
| Conducting audit activities |
5. Transferring Your Personal Data to Third Parties and Purpose of Transfer
Your personal data processed by TEB and categories in the list above might be transferred to the below mentioned recipients for the mentioned purposes and for the legal reasons stipulated under Article 8 and 9 of the Data Protection Law.
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Recipient
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Purpose of Transfer
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| Public and Private Institutions authorised to receive information/documents and legal institutions (Banking Regulation and Supervision Agency, Capital Market Board, Central Bank of Turkey, Turkish Revenue Administration, Financial Crimes Investigation Board, Interbank Card Centre, Risk Centre of the Banks Association of Turkey, Courts, prosecution offices etc.) |
Informing the authorised public and private institutions as per the applicable laws and regulations
Setting up the required actions to conduct lawfully the Bank’s/Institutions activities
Ensuring the legal and physical security of the Bank
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conduct the required activities for the Bank’s commercial activities
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| Institutions providing external service or support service (any advisor, institution or party from whom TEB provides supplementary services or is collaboration for archive services, card/statement printing services, call centre, IT services, Bank’s operational services, collection management, audit, rating services etc.) |
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conduct the required activities for the Bank’s commercial activities
Ensuring the legal and physical security of the bank
Setting up the required actions to conduct lawfully the Bank’s/Institutions activities
Conducting marketing and cross sale activities
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| Business Partners (Institutions with whom a cooperation relation has been established for providing financial product and services) and TEB Group* |
Conduct the required activities for the Bank’s commercial activities
Improve the Bank’s reputation and business relations and determine the Bank’s strategies
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conducting marketing and cross sale activities
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| Local and Foreign Banks and Financial Institutions, Contracted Merchants, Payment Service Providers, Other Financial Institutions which are members of a payment program, Institutions providing international card payment systems such as Mastercard Int. Inc. and Visa Inc. or local institutions providing card payment systems |
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conduct the required activities for the Bank’s commercial activities
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| Direct or Indirect Shareholders of TEB and BNP Paribas Group ** |
Disclosing information/documents to our main shareholder for the purposes of preparing a consolidated financial statement, risk management, internal audit and credit assessment to the extent permitted as per the applicable banking regulations
Improve the Bank’s reputation and business relations and determine the Bank’s strategies
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| * ‘TEB Group’ Means a group of companies including TEB Holding A.Ş. and our bank and composed of affiliates. You may access to detailed information on such group of companies from https://www.teb.com.tr/about-teb/TEB-group |
| ** ‘BNP Paribas Group’ Means a group of companies composed of BNP Paribas S.A. and its affiliates |
6. Your Rights with Respect to Your Personal Data
You might exercise your below mentioned rights with respect to your personal data by contacting TEB as per article 11 of the Data Protection Law.
- To learn whether your personal data has been processed or not,
- If personal data has been processed, to request information on such personal data,
- To learn the purpose of processing your personal data and whether such personal data is used for intended purposes,
- To learn the third parties to whom your personal data is transferred in Turkey or abroad,
- To request the rectification of your incomplete or inaccurate data, if any and notify such rectification to third parties to which such personal data had been transferred,
- To request the erasure, destruction or anonymisation or your personal data if the legal reason for its processing no longer exits and request the notification of such erasure, destruction or anonymisation to third parties to which the relevant personal data had been transferred,
- To object to the processing of your personal data by automatic systems if such analyse leads to an unfavourable result for the data subject,
- To request compensation for your damage arising from the unlawful processing of your personal data.
You might exercise your above-mentioned rights by filling out the application form published underhttps://www.teb.com.tr/pdp or available in our Bank’s branches and deliver it to the Bank through any mean listed in below.
You might fill in the form and;
- Deliver it in written form to our branches,
- Send it to our Bank’s address via return receipt registered mail or through notary public
- To kvkkbasvuru@teb.com.tr e-mail address via your e-mail previously notified to our Bank or by signing the relevant form with secure electronic signature.
- With Registered Electronic Mail (KEP) from your Registered Electronic Mail account to turkekonomibankasi@hs03.kep.tr address.
Also, you might transmit your request through any other method stipulated under the Communiqué on the Procedure and Principles on the Application to the Data Controller.
Our Bank would respond to your request free of charge as soon as possible following the receipt thereof and within thirty days at the latest. In principle, your application is processed free of charge. However, if the response requires any cost, fees might be charged in accordance with the tariff set by the Personal Data Protection Board.
During the preparation of a response to your query, our Bank might request from you any additional document and information for the verification of your identity and clarify your request. If case, you would not share the relevant information and documents your application our Bank reserves the right not to respond to your query due to ensuring the security of your data.
Güncelleme tarihi: 26 Ekim 2023
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Data Protection Notice On Processing Customers Personal Data For Credit Processes
DATA PROTECTION NOTICE ON PROCESSING CUSTOMERS PERSONAL DATA FOR CREDIT PROCESSES
1. Purpose and Scope
We, Türk Ekonomi Bankası A.Ş. (“TEB”), are acting as data controller for data processing activities subject to this Data Protection Notice on Processing Customers Personal Data for Credit Processes (“Data Protection Notice”) as per the Law on Personal Data Protection numbered 6698 and the relevant regulations (“Data Protection Regulation”). As having responsibilities as a bank, we do exercise outmost care and diligence for the lawful processing of your personal data in line with the principles of the Data Protection Regulation and other regulations and to preserve its confidentiality and security.
This Data Protection Notice has been prepared in order to inform you by TEB on collection methods, legal reasons for personal data processing and purpose thereof, persons/institutions to whom personal data are been transferred and purpose of transfer and your rights as data subject as per Data Protection Regulation.
You may find relevant information from the below table regarding our bank processing your personal data.
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Trade Name:
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Türk Ekonomi Bankası A.Ş.
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Address:
|
TEB Kampüs C ve D Blok Saray Mah. Sokullu Cad. No: 7A-7B Ümraniye/İSTANBUL
|
|
Mersis Number:
|
0876004342000105
|
|
Trade Registry Number:
|
189356
|
|
Communication channels:
|
Communication Channels under https://www.teb.com.tr/contact-us/
|
You might access the data protection notice on the main activities of our bank from https://www.teb.com.tr/pdp
2. Categories of Processed Personal Data
Personal data categories processed by TEB as data controller and examples of the personal data belonging to these categories are listed in the below table:
|
Categories of Processed Personal Data
|
Examples of Personal Data
|
| Identity Data |
Name surname, names of the mother-father, date of birth, birthplace, data in the identity documents, ID number/passport number/tax number |
| Contact Data |
Home/work address, address number, e-mail, telephone number |
| Data on Family and Relatives |
Civil status, information on Data on Family and Relatives such as number of children |
| Data on Education, Work and Professional Life |
Profession, work experience, current work, education |
| Economic and Financial Data |
Information on income and assets, credit records, information on tax payments, data on financial products and services |
| Customers’ Financial Transaction Data |
Transaction and details relating to financial products and services, credit card usage information, bank card usage information, credit/deposit/FX account transactions, information on check/bonds, bank receipt information, payment instructions |
| Card Payment Data |
Credit card/bank card number, expiry date, security code |
| Digital Activity Data |
Data collected by the usage of cookies and similar track methods such as IP address, information on the device |
| Data on Transaction Security and Cyber Security of the Institution |
Username, password, audit trail record, log records, alerts on the prevention of fraud, other data on the security of the bank’s cyber space |
| Data on Risk Management and Financial Security |
Know your customer, information that might be used for the prevention of terrorism, prevention of fraud and risk management (work/field of activity, source of income, credit risk score, credit and risk information) |
| Audio and Visual Records |
Call Centre/telephone records, video chat records, photo and video records |
| Reference Identifiers |
Reference information allowing the Bank/Institution to identify the customer (customer number, product application number, transaction number, agreement number) |
| Data on Request/Complaint and Reputation Management |
Request and complaints made through various channels, responses of the Bank to the requests and complaints, information used by the bank for reputation management |
| Legal Transaction Data |
Information on Litigation, legal follow-up and mediation cases, demands submitted from legal authorities and Responses of the Bank/Institution to such requests. |
| Data on Facilities’ Physical Security |
Entry- exit information of the visitors, camera records |
| Location Data |
Location data of the data subject |
| Marketing Data |
Financial product and service usage habits, previous shopping and financial transaction information, areas of interest and preferences that might be relevant for financial product and service offers, survey results conducted for marketing purposes, information on campaign participation and preferences |
|
Processed Special Category of Personal Data
|
Examples of Special Category of Personal Data
|
| Data on Criminal Convictions and Security Measures |
Information on criminal record and conviction, protection measures |
The special category of personal data declared to be processed as per the above table is subject to a strict protection regime due to its sensitive nature and classified as special category of personal data. As TEB we make our best effort not to process your special categories of personal data during the data processing unless it is required and necessary. In this regard, only criminal convictions and security measures data which is one of the special categories of personal data might be processed in case you are involved in the relevant processes. The management of financial security process (money laundering of the crime revenues, terrorism financing, corruption, bribery, prevention of fraud) might be given as an example of the a activities where criminal convictions sentence and security measure data might be processed.
3. Personal Data Collection Methods
Your personal data might be collected directly from you, or third parties as explained in below with automatic or non-automatic methods.
(i) Methods of Collecting the Personal Data Directly From You
- Information or documents containing your personal data might be collected through oral or written conversations made face to face with the TEB head quarter, branch, direct and active sale teams or through electronic communication tools (telephone/call centre, SMS, fax, e-mail, video call etc.) or with non-automatic methods using post, cargo, or courier services.
- Information or documents containing your personal data might be collected automatically from mobile banking channels, website of our bank, ATMs, kiosk, turbo devices, self-service units with assistance support, call centre and branch IVR system, SMA, CCTV.
(ii) Methods of Collecting the Personal Data From Third Parties
- Information or documents containing your personal data might be collected by non-automatic means using physical or electronic channels from business partner distributors or sale offices, e-commerce websites, association, institution or private persons such as chamber of commerce, chamber of artisans, trade associations, judicial authorities and public and private institutions authorised by law such as Banking Regulation and Supervision Agency, representatives such as power of attorneys, guardian, custodians to the extent permitted by law and the executed agreements.
- Information or documents containing your personal data might be automatically collected from the authorised public and private institutions database (Identity Sharing System, Address Sharing System, Central Population Administration System, Central Registration System, Land Registry and Cadastre Information System, Risk Centre of the Bank’s Association of Turkey, Trade Registry Offices, Turkish Revenue Administration, Interbank Card Centre, Ministry of Treasury and Finance, General Directorate of Highways and person and institutions issuing invoices, to whom you have contact for your payments and collections etc.) provided that there is a system integration and to the extent permitted by law and the executed agreements.
4. Purposes of Processing Personal Data and Legal Reasons
Your personal data processed by TEB and categorised in the list above might be processed for the purposes and legal reasons stated in the below table.
|
Categories of Processed Personal Data
|
Purpose of Process
|
Legal Reason
|
Identity Data
Contact Data
Data on Family and Relatives
Data on Education, Work and Professional Life
Data on Financial Products, Assets and Financial Condition
Data on Customers Financial Transactions
Data on Request/Complaint and Reputation Management
Data on Risk Management and Financial Security
Legal Transaction Data
|
Setting up the required actions to conduct lawfully the Bank’s/Institutions activities |
Data processing is expressly provided for by the law (Article 5.2 (a) of the Data Protection Law) |
| Informing authorised public and private institutions as per the applicable laws and regulations |
| Risk management of credit processes |
| Relationship management of support service providers, business partners or suppliers |
| Ensuring accuracy and up to dateness of the data |
| Conducting accountancy and invoice transactions |
| Conducting audit activities |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
Identity Data
Contact Data
Data on Family and Relatives
Data on Education, Work and Professional Life
Data on Financial Products, Assets and Financial Condition
Data on Customers Financial Transactions
Card System Payment Information Data on Risk Management and Financial Security
Legal Transaction Data
Data on Request/Complaint and Reputation Management
Digital Activity Data
Reference Identifiers
Data on Transaction Security and Cyber Security of the Institution
Location Data
|
Ensuring that the customers benefit from Bank’s/Institutions services |
Data processing is required for the establishment and performance of the contract between you and TEB (Article 5.2 (c) of the Data Protection Law) |
| Conducting the Bank’s/Institution’s sale processes |
| Managing customer services |
| Designing and maintaining credit disbursement processes |
| Managing credit payment and collection processes |
| Conducting POS processes |
| Conducting accountancy and invoice transactions |
| Managing customer complains |
| Managing customer relations |
| Relationship management of support service providers, business partners or suppliers |
| Designing operational activities |
| Designing the Bank’s /Institution’s business processes |
| Conducting litigation and legal follow-up processes |
| Analysing suitability of business processes and their productivity |
| Ensuring accuracy and up to dateness of the data |
Identity Data
Contact Data
Data on Family and Relatives
Data on Education, Work and Professional Life
Data on Financial Products, Assets and Financial Condition
Data on Risk Management and Financial Security
Data on Customers Financial Transactions
Data on Request/Complaint and Reputation Management
Location Data
Legal Transaction Data
Audio and Visual Records
Data on Transaction Security and Cyber Security of the Institution
Reference Identifiers
Digital Activity Data
Card System Payment Information
|
Setting up the required actions to conduct lawfully the Bank’s/Institutions activities |
Data processing is necessary for compliance with a legal obligation to which the data controller is subject (Article 5.2 (ç) of the Data Protection Law) |
| Informing authorised public and private institutions as per the applicable laws and regulations |
| Risk management of credit processes |
| Conducting audit activities |
| Managing operational risks of the Bank/Institution |
| Management of the Bank’s /Institution’s liquidity and liquidity risk |
| Management of the Bank’s/ Institution’s interest rate and interest rate risk |
| Conducting accountancy and invoice transactions |
| Conducting litigation and legal follow-up processes |
| Risk management of compliance processes |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
| Designing operational activities |
| Determining the Bank’s /Institution’s strategies |
| Managing customer relations |
| Managing customer complaints |
| Conducting POS processes |
| Ensuring accuracy and up to dateness of the data |
Identity Data
Contact Data
Data on Financial Products, Assets and Financial Condition
Data on Education, Work and Professional Life
Data on Family and Relatives
Data on Customers Financial Transactions
Card System Payment Information
Legal Transaction Data
Data on Transaction Security and Cyber Security of the Institution
Digital Activity Data
Audio and Visual Records
Data on Request/Complaint and Reputation Management
|
Conducting litigation and legal follow-up processes |
Data processing is necessary for the establishment, exercise or protection of any right (Article 5.2 (e) of the Data Protection Law) |
| Managing credit payment and collection processes |
| Managing customer relations |
| Managing customer complaints |
Identity Data
Contact Data
Data on Financial Products, Assets and Financial Condition
Data on Customers Financial Transactions
Data on Family and Relatives
Data on Education, Work and Professional Life
Data on Transaction Security and Cyber Security of the Institution Data on Risk Management and Financial Security
Reference Identifiers
Digital Activity Data
Card System Payment Information
Data on Request/Complaint and Reputation Management
Data on Facilities’ Physical Security
Legal Transaction Data
|
Designing the strategy of the Bank/Institution |
Data processing is necessary for the legitimate interests pursued by the data controller (Article 5.2 (f) of the Data Protection Law) |
| Ensuring accuracy and up to dateness of the data |
| Conducting market research activities |
| Analysing and improvement of the Bank’s/Institution’s systems. |
| Conducting audit activities |
| Sustainability and activities on sustainability |
| Analysing suitability of business processes and their productivity |
| Managing activities aiming for customer satisfaction |
| Designing the Bank’s /Institution’s business processes |
| Management of the Bank’s /Institution’s liquidity and liquidity risk |
| Management of the Bank’s/ Institution’s interest rate and interest rate risk |
| Managing the Bank’s/Institution’s operational risks |
| Risk management of compliance processes |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
Identity Data
Contact Data
Data on Financial Products, Assets and Financial Condition
Data on Family and Relatives
Data on Education, Work and Professional Life
Data on Customers Financial Transactions
Data on Risk Management and Financial Security
Location Data
Digital Activity Data
Card System Payment Information
Audio and Visual Records
Marketing Data
|
Conducting cross sale activities for products and services provided |
Explicit consent of the data subject (Article 5.1 of the Data Protection Law) |
| Determining products and services personalized for you |
| Conducting advertising, campaign and promotion activities in all mediums including digital channels and communicate with you within this respect |
| Conducting data analyse, modelling and scoring activities for marketing purposes |
| Establishing and increasing customer loyalty to product and services |
| Communicate with you in order to conduct a satisfaction and marketing survey on the products and services for marketing purposes |
| Data on Criminal Convictions and Security Measures |
Risk management on compliance processes |
Processing of sensitive data is stipulated under the relevant law (Article 6.3 of the Data Protection Law) |
| Conducting litigation and legal follow-up processes |
| Setting up the required actions to conduct lawfully the Bank’s/Institutions activities |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
| Conducting audit activities |
5. Transferring Your Personal Data to Third Parties and Purpose of Transfer
Your personal data processed by TEB and categories in the list above might be transferred to the below mentioned recipients within the scope of the data processing for credit products and services for the legal reasons stipulated under Article 8 and 9 of the Data Protection Law
|
Recipient
|
Purpose of Transfer
|
| Public and Private Institutions authorised to receive information/documents and legal institutions (Banking Regulation and Supervision Agency, Capital Market Board, Central Bank of Turkey, Turkish Revenue Administration, Financial Crimes Investigation Board, Interbank Card Centre, Risk Centre of the Banks Association of Turkey, Courts, prosecution offices etc.) |
Informing the authorised public and private institutions as per the applicable laws and regulations
Setting up the required actions to conduct lawfully the Bank’s/Institutions activities
Ensuring the legal and physical security of the bank
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conduct the required activities for the Bank’s commercial activities
|
| Institutions providing external service or support service (any advisor, institution or party from whom TEB provides supplementary services or is collaboration for archive services, card/statement printing services, call centre, IT services, Bank’s operational services, collection management, audit, rating services or is in collaboration) |
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conduct the required activities for the Bank’s commercial activities
Ensuring the legal and physical security of the bank
Setting up the required actions to conduct lawfully the Bank’s/Institutions activities
Conducting marketing and cross sale activities
|
| Business Partners (Institutions with whom a cooperation relation has been established for providing financial product and services) and TEB Group* |
Conduct the required activities for the Bank’s commercial activities
Improve the Bank’s reputation and business relations and determine the Bank’s strategies
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conducting marketing and cross sale activities
|
| Local and Foreign Banks and Financial Institutions, Contracted Merchants, Payment Service Providers, Other Financial Institutions which are members of a payment program, Institutions providing international card payment systems such as Mastercard Int. Inc. and Visa Inc. or local institutions providing card payment systems |
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conduct the required activities for the Bank’s commercial activities
|
| Asset Management Companies or other companies to whom our receivables has been transferred (companies and institutions assessing and acquiring the receivables) |
Required in order to execute the transaction or fulfil the agreement
Conduct the required activities for the Bank’s commercial activities
Ensuring the legal and physical security of the bank
|
| Direct or Indirect Shareholders of TEB and BNP Paribas Group ** |
Disclosing information/documents to our main shareholder for the purposes of preparing a consolidated financial statement, risk management, internal audit and credit assessment to the extent permitted as per the applicable banking regulations
Improve the Bank’s reputation and business relations and determine the Bank’s strategies
|
| * ‘TEB Group’ Means a group of companies including TEB Holding A.Ş. and our bank and composed of affiliates. You may access to detailed information on such group of companies from https://www.teb.com.tr/about-teb/TEB-group |
| ** ‘BNP Paribas Group’ Means a group of companies composed of BNP Paribas S.A. and its affiliates |
6. Your Rights with Respect to Your Personal Data
You might exercise your below mentioned rights with respect to your personal data by contacting TEB as per article 11 of the Data Protection Law.
- To learn whether your personal data has been processed or not,
- If personal data has been processed, to request information on such personal data,
- To learn the purpose of processing your personal data and whether such personal data is used for intended purposes,
- To learn the third parties to whom your personal data is transferred in Turkey or abroad,
- To request the rectification of your incomplete or inaccurate data, if any and notify such rectification to third parties to which such personal data had been transferred,
- To request the erasure, destruction or anonymisation or your personal data if the legal reason for its processing no longer exits and request the notification of such erasure, destruction or anonymisation to third parties to which the relevant personal data had been transferred,
- To object to the processing of your personal data by automatic systems if such analyse leads to an unfavourable result for the data subject,
- To request compensation for your damage arising from the unlawful processing of your personal data.
You might exercise your above-mentioned rights by filling out the application form published under https://www.teb.com.tr/pdp or available in our Bank’s branches and deliver it to the Bank through any mean listed in below.
You might fill in the form and;
- Deliver it in written to our branches,
- Send it to our Bank’s address via return receipt registered mail or through notary public
- To kvkkbasvuru@teb.com.tr e-mail address via your e-mail previously notified to our Bank or by signing the relevant form with secure electronic signature.
- With Registered Electronic Mail (KEP) from your Registered Electronic Mail account to turkekonomibankasi@hs03.kep.tr address.
Also, you might transmit your request through any other method stipulated under the Communiqué on the Procedure and Principles on the Application to the Data Controller.
Our Bank would respond to your request free of charge as soon as possible following the receipt thereof and within thirty days at the latest. In principle, your application is processed free of charge. However, if the response requires any cost, fees might be charged in accordance with the tariff set by the Personal Data Protection Board.
During the preparation of a response to your query, our Bank might request from you any additional document and information for the verification of your identity and clarify your request. If case, you would not share the relevant information and documents your application our Bank reserves the right not to respond to your query due to ensuring the security of your data.
Güncelleme tarihi: 26 Ekim 2023
|
Data Protection Notice On Processing Of Customer Personal Data For Invesment Activities
DATA PROTECTION NOTICE ON PROCESSING OF CUSTOMER PERSONAL DATA FOR INVESTMENT ACTIVITIES
1. Purpose and Scope
We, Türk Ekonomi Bankası A.Ş. (“TEB”), are acting as data controller for data processing activities subject to this Data Protection Notice on Processing of Customer Personal Data for Investment Activities (“Data Protection Notice”) as per the Law on Personal Data Protection numbered 6698 and the relevant regulations (“Data Protection Regulation”). As having responsibilities as a bank, we do exercise outmost care and diligence for the lawful processing of your personal data in line with the principles of the Data Protection Regulation and other regulations, to preserve its confidentiality and security.
This Data Protection Notice has been prepared in order to inform you by TEB on collection methods, legal reasons for personal data processing and purpose thereof, persons/institutions to whom personal data are been transferred and purpose of transfer and your rights as data subject as per Data Protection Regulation.
You may find relevant information from the below table regarding our bank processing your personal data.
|
Trade Name:
|
Türk Ekonomi Bankası A.Ş.
|
|
Address:
|
TEB Kampüs C ve D Blok Saray Mah. Sokullu Cad. No: 7A-7B Ümraniye/İSTANBUL
|
|
Mersis Number:
|
0876004342000105
|
|
Trade Registry Number:
|
189356
|
|
Communication channels:
|
Communication Channels under https://www.teb.com.tr/contact-us/
|
You might access the data protection notice on the main activities of our bank from https://www.teb.com.tr/pdp
2. Categories of Processed Personal Data
Personal data categories processed by TEB as data controller and examples of the personal data belonging to these categories are listed in the below table.
|
Categories of Processed Personal Data
|
Examples of Personal Data
|
| Identity Data |
Name surname, names of the mother-father, date of birth, birthplace, data in the identity documents, ID number/passport number/tax number |
| Contact Data |
Home/work address, address number, e-mail, telephone number |
| Data on Education, Work and Professional Life |
Profession, work experience, current work, education |
| Economic and Financial Data |
Information on income and assets, credit records, information on tax payments, data on financial products and services |
| Customers’ Financial Transaction Data |
Transaction and details relating to financial products and services, credit card usage information, bank card usage information, credit/deposit/FX account transactions, information on check/bonds, bank receipt information, payment instructions |
| Digital Activity Data |
Data collected by the usage of cookies and similar track methods such as IP address, information on the device |
| Data on Transaction Security and Cyber Security of the Institution |
Username, password, audit trail record, log records, alerts on the prevention of fraud, other data on the security of the bank’s cyber space |
| Data on Risk Management and Financial Security |
Know your customer, information that might be used for the prevention of terrorism, prevention of fraud and risk management (work/field of activity, source of income, credit risk score, credit and risk information) |
| Audio and Visual Records |
Call Centre/telephone records, video chat records, photo and video records |
| Reference Identifiers |
Reference information allowing the Bank/Institution to identify the customer (customer number, product application number, transaction number, agreement number) |
| Data on Request/Complaint and Reputation Management |
Request and complaints made through various channels, responses of the Bank to the requests and complaints, information used by the bank for reputation management |
| Legal Transaction Data |
Information on Litigation, legal follow-up and mediation cases, demands submitted from legal authorities and Responses of the Bank/Institution to such requests. |
| Data on Facilities’ Physical Security |
Entry- exit information of the visitors, camera records |
| Location Data |
Location Data of the data subject |
| Marketing Data |
Financial product and service usage habits, previous shopping and financial transaction information, areas of interest and preferences that might be relevant for financial product and service offers, survey results conducted for marketing purposes, information on campaign participation and preferences |
|
Processed Special Category of Personal Data
|
Examples of Special Category of Personal Data
|
| Data on Criminal Convictions and Security Measures |
Information on criminal record and conviction, protection measures |
The special category of personal data declared to be processed as per the above table is subject to a strict protection regime due to its sensitive nature and classified as special category of personal data. As TEB we make our best effort not to process your special categories of personal data during the data processing unless it is required and necessary. In this regard, only criminal convictions and security measures data which is one of the special categories of personal data might be processed in case you are involved in the relevant processes. The management of financial security process (money laundering of the crime revenues, terrorism financing, corruption, bribery, prevention of fraud) might be given as an example of the a activities where criminal convictions sentence and security measure data might be processed.
3. Personal Data Collection Methods
Your personal data might be collected directly from you, or third parties as explained in below with automatic or non-automatic methods.
(i) Methods of Collecting the Personal Data Directly From You
- Information or documents containing your personal data might be collected through oral or written conversations made face to face with the TEB head quarter, branch, direct and active sale teams or through electronic communication tools (telephone/call centre, SMS, fax, e-mail, video call etc.) or with non-automatic methods using post, cargo, or courier services.
- Information or documents containing your personal data might be collected automatically from mobile banking channels, website of our bank, ATMs, kiosk, turbo devices, self-service units with assistance support, call centre and branch IVR system, SMA, CCTV.
(ii) Methods of Collecting the Personal Data From Third Parties
- Information or documents containing your personal data might be collected physically or by electronic means using non-automatic means from external sources or support service providers, business partners, legal authorities, and public institutions authorised by law such as Capital Market Board, Merkezi Kayıt Kuruluşu A.Ş., Banking Regulation and Supervision Agency, Turkish Revenue Administration, representatives such as power of attorneys, guardians, custodian and from institutions on behalf of whom orders are transmitted and from portfolio management companies and investment funds within the scope of custody services to the extent permitted by law and the executed agreements,
- Information or documents containing your personal data might be automatically collected from institutions on behalf of whom orders are transmitted and from portfolio management companies and investment funds within the scope of custody services by using the authorised public and private institutions database (Identity Sharing System, Address Sharing System, Central Population Administration System, Central Registration System, Merkezi Kayıt Kuruluşu A.Ş. and Ministry of Treasury and Finance) provided that there is a system integration and to the extent permitted by law and the executed agreements.
4. Purposes of Processing Personal Data and Legal Reasons
Your personal data processed by TEB and categorised in the list above might be processed for the purposes and legal reasons stated in the below table.
|
Categories of Processed Personal Data
|
Purpose of Process
|
Legal Reason
|
Identity Data
Contact Data
Economic and Financial Data
Customers’ Financial Transaction Data
Audio and Visual Records
Legal Transaction Data
Data on Request/Complaint and Reputation Management
Data on Education, Work and Professional Life
Data on Risk Management and Financial Security
|
Informing authorised public and private institutions as per the applicable laws and regulations |
Data Processing is expressly provided for by the law (Article 5.2 (a) of the Data Protection Law) |
| Setting up the required actions to conduct lawfully the Bank’s/Institutions activities |
| Conducting accountancy and invoice transactions |
| Conducting audit activities |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
Identity Data
Contact Data
Economic and Financial Data
Customers’ Financial Transaction Data
Audio and Visual Records
Data on Request/Complaint and Reputation Management
Digital Activity Data
Reference Identifiers
Data on Transaction Security and Cyber Security of the Institution
Data on Risk Management and Financial Security
Legal Transaction Data
|
Conducting the required processes to provide investment product and services |
Data processing is required for the establishment and performance of the contract between you and TEB (Article 5.2 (c) of the Data Protection Law) |
| Designing and conducting operational activities for the product and services provided as per our activity licenses on transmission of orders, general custody services, intermediation of transactions, intermediation of portfolio services, limited custody services |
| Conducting the sales process of investment products and services |
| Designing the Bank’s /Institution’s business processes |
| Managing customer relations |
| Managing customer complains |
| Verification of customer identification |
| Ensuring accuracy and up to dateness of the data |
| Follow-up agreement processes |
| Ensuring the accessibility of the Bank’s /Institution’s services |
| Conducting litigation and legal follow-up processes |
| Conducting accountancy and invoice transactions |
| IT Management |
| Relationship management of support service providers, business partners or suppliers |
Identity Data
Contact Data
Data on Education, Work and Professional Life
Economic and Financial Data
Legal Transaction Data
Customers’ Financial Transaction Data
Data on Request/Complaint and Reputation Management
Reference Identifiers
Data on Facilities’ Physical Security
Data on Transaction Security and Cyber Security of the Institution
Digital Activity Data
Audio and Visual Records
Data on Risk Management and Financial Security
|
Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
Data processing is necessary for compliance with a legal obligation to which the data controller is subject (Article 5.2 (ç) of the Data Protection Law) |
| Setting up the required actions to conduct lawfully the Bank’s/Institutions activities |
| Informing authorised public and private institutions as per the applicable laws and regulations |
| Risk management of compliance processes |
| Conducting audit activities |
| Managing customer complains |
| Conducting litigation and legal follow-up processes |
| Management of the Bank’s/Institution’s operational risks |
| Designing operational activities |
| Verification of customer identification |
| Ensuring the accessibility of the Bank’s /Institution’s services |
| Ensuring accuracy and up to dateness of the data |
| Conducting accountancy and invoice transactions |
Identity Data
Contact Data
Legal Transaction Data
Economic and Financial Data
Customers’ Financial Transaction Data
Data on Education, Work and Professional Life
Audio and Visual Records
Data on Request/Complaint and Reputation Management
|
Conducting litigation and legal follow-up processes |
Data processing is necessary for the establishment, exercise or protection of any right (Article 5.2 (e) of the Data Protection Law) |
| Managing customer complains |
| Managing customer relations |
Identity Data
Contact Data
Economic and Financial Data
Customers’ Financial Transaction Data
Data on Education, Work and Professional Life
Data on Facilities’ Physical Security
Data on Risk Management and Financial Security
Reference Identifiers
Data on Transaction Security and Cyber Security of the Institution
Digital Activity Data
Audio and Visual Records
Legal Transaction Data
Data on Request/Complaint and
|
Designing the strategy of the Bank/Institution |
Data processing is necessary for the legitimate interests pursued by the data controller (Article 5.2 (f) of the Data Protection Law) |
| Analysing the Bank’s/Institutions systems and their development |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
| Conducting audit activities |
| Ensuring accuracy and up to dateness of the data |
| Designing operational activities |
| Managing activities aiming for customer satisfaction |
| Sustainability and activities on sustainability |
| Management of the Bank’s/ Institution’s interest rate and interest rate risk |
| Management of the Bank’s/Institution’s operational risks |
| Relationship management of support service providers, business partners or suppliers |
Identity Data
Contact Data
Economic and Financial Data
Customers’ Financial Transaction Data
Data on Risk Management and Financial Security
Digital Activity Data
Data on Education, Work and Professional Life
Location Data
Audio and Visual Records
Marketing Data
|
Conducting cross sale activities for products and services provided |
Explicit consent of the data subject (Article 5.1 of the Data Protection Law) |
| Determining products and services personalized for you |
| Conducting advertising, campaign and promotion activities in all mediums including digital channels and communicate with you within this respect |
| Conducting data analyse, modelling and scoring activities for marketing purposes |
| Establishing and increasing customer loyalty to product and services |
| Communicate with you in order to conduct a satisfaction and marketing survey on the products and services for marketing purposes |
| Data on Criminal Convictions and Security Measures |
Risk Management on compliance processes |
Processing of sensitive data is stipulated under the relevant law (Article 6.3 of the Data Protection Law) |
| Conducting litigation and legal follow-up processes |
| Setting up the required actions to conduct lawfully the Bank’s/Institutions activities |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
| Conducting audit activities |
5. Transferring Your Personal Data to Third Parties and Purpose of Transfer
Your personal data processed by TEB and categories in the list above might be transferred to the below mentioned recipients for the mentioned purposes and for the legal reasons stipulated under Article 8 and 9 of the Data Protection Law.
|
Recipient
|
Purpose of Transfer
|
| Public and Private Institutions authorised to receive information/documents and legal institutions (Banking Regulation and Supervision Agency, Capital Market Board, Merkezi Kayıt Kuruluşu A.Ş., İstanbul Takas ve Saklama Bankası A.Ş., Central Bank of Turkey, Turkish Revenue Administration, Financial Crimes Investigation Board Investor Compensation Centre, Courts, prosecution offices etc.) |
Informing the authorised public and private institutions as per the applicable laws and regulations
Setting up the required actions to conduct lawfully the Bank’s/Institutions activities
Ensuring the legal and physical security of the bank
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conduct the required activities for the Bank’s commercial activities
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| Institutions providing external service or support service (any advisor, institution or party from whom TEB provides supplementary services or is collaboration for archive services, bank statement printing services, call centre, IT services, Bank’s operational services, audit, or is in collaboration) |
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conduct the required activities for the Bank’s commercial activities
Ensuring the legal and physical security of the bank
Setting up the required actions to conduct lawfully the Bank’s/Institutions activities
Conducting marketing and cross sale activities
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| TEB Institutions on behalf of whom orders are transmitted, for custody services portfolio management companies and investment funds including the companies within TEB Group*; Local and International Banks and Settlement and Custody Institutions |
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conduct the required activities for the Bank’s commercial activities |
| Business Partners (Institutions with whom a cooperation relation has been established for the provision of investment products and services) and TEB Group* |
Ensuring the customers benefit from the Bank’s services
Required in order to execute the transaction or fulfil the agreement
Conduct the required activities for the Bank’s commercial activities
Improve the Bank’s reputation and business relations and determine the Bank’s strategies
Conducting marketing and cross sale activities |
| Direct or Indirect Shareholders of TEB and BNP Paribas Group ** |
Disclosing information/documents to our main shareholder for the purposes of preparing a consolidated financial statement, risk management, internal audit and credit assessment to the extent permitted as per the applicable banking regulations
Improve the Bank’s reputation and business relations and determine the Bank’s strategies |
| * ‘TEB Group’ Means a group of companies including TEB Holding A.Ş. and our bank and composed of affiliates. You may access to detailed information on such group of companies from https://www.teb.com.tr/about-teb/TEB-group |
| ** ‘BNP Paribas Group’ Means a group of companies composed of BNP Paribas S.A. and its affiliates |
6. Your Rights with respect to Your Personal Data
You might exercise your below mentioned rights with respect to your personal data by contacting TEB as per article 11 of the Data Protection Law.
- To learn whether your personal data has been processed or not,
- If personal data has been processed, to request information on such personal data,
- To learn the purpose of processing your personal data and whether such personal data is used for intended purposes,
- To learn the third parties to whom your personal data is transferred in Turkey or abroad,
- To request the rectification of your incomplete or inaccurate data, if any and notify such rectification to third parties to which such personal data had been transferred,
- To request the erasure, destruction or anonymisation or your personal data if the legal reason for its processing no longer exits and request the notification of such erasure, destruction or anonymisation to third parties to which the relevant personal data had been transferred,
- To object to the processing of your personal data by automatic systems if such analyse leads to an unfavourable result for the data subject,
- To request compensation for your damage arising from the unlawful processing of your personal data.
You might exercise your above-mentioned rights by filling out the application form published under https://www.teb.com.tr/pdp or available in our Bank’s branches and deliver it to the Bank through any mean listed in below.
You might fill in the form and;
- Deliver it in written to our branches,
- Send it to our Bank’s address via return receipt registered mail or through notary public
- To kvkkbasvuru@teb.com.tr e-mail address via your e-mail previously notified to our Bank or by signing the relevant form with secure electronic signature.
- With Registered Electronic Mail (KEP) from your Registered Electronic Mail account to turkekonomibankasi@hs03.kep.tr address.
Also, you might transmit your request through any other method stipulated under the Communiqué on the Procedure and Principles on the Application to the Data Controller.
Our Bank would respond to your request free of charge as soon as possible following the receipt thereof and within thirty days at the latest. In principle, your application is processed free of charge. However, if the response requires any cost, fees might be charged in accordance with the tariff set by the Personal Data Protection Board.
During the preparation of a response to your query, our Bank might request from you any additional document and information for the verification of your identity and clarify your request. If case, you would not share the relevant information and documents your application our Bank reserves the right not to respond to your query due to ensuring the security of your data.
Güncelleme tarihi: 26 Ekim 2023
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Data Protection Notice On Processing Of Customer Personal Data For Insurance Activities
DATA PROTECTION NOTICE ON PROCESSING OF CUSTOMER PERSONAL DATA FOR INSURANCE ACTIVITIES
1. Purpose and Scope
For insurance and individual pension product and services insurance activities such as issuance of insurance policies, risk and premium calculation, payment of indemnities whose purpose and mean of processing personal data is being directly determined by the insurance companies, the data controller is the insurance company. Türk Ekonomi Bankası A.Ş. (“TEB”) as acting an agency is acting as a data processor for the relevant activities. Any information on the data processing of the activities for which TEB is acting as a data processor is not included in this Data Protection Notice on Processing of Customer Personal Data for Insurance Activities (“Data Protection Notice”). Any information regarding the activities for which TEB is acting as a data processor might be accessed from the data protection notices of the relevant insurance companies. Within this respect under this Data Protection Notice only information on the insurance and individual pension products or services for which TEB is acting as data controller as per the Law on Personal Data Protection numbered 6698 and the relevant regulations (“Data Protection Regulation”) is provided.
This Data Protection Notice has been prepared in order to inform you by TEB on collection methods, legal reasons for personal data processing and purpose thereof, persons/institutions to whom personal data are been transferred and purpose of transfer and your rights as data subject as per Data Protection Regulation.
As having responsibilities as a bank, we do exercise outmost care and diligence for the lawful processing of your personal data in line with the principles of the Data Protection Regulation and other regulations, to preserve its confidentiality and security.
You may find relevant information from the below table regarding our bank processing your personal data.
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Trade Name:
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Türk Ekonomi Bankası A.Ş.
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Address:
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TEB Kampüs C ve D Blok Saray Mah. Sokullu Cad. No: 7A-7B Ümraniye/İSTANBUL
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Mersis Number:
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0876004342000105
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Trade Registry Number:
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189356
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Communication channels:
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Communication Channels under https://www.teb.com.tr/contact-us/
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You might access the data protection notice on the main activities of our bank from https://www.teb.com.tr/pdp
2. Categories of Processed Personal Data
Personal data categories processed by TEB as data controller and examples of the personal data belonging to these categories are listed in the below table.
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Categories of Processed Personal Data
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Examples of Personal Data
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| Identity Data |
Name surname, names of the mother-father, date of birth, birthplace, data in the identity documents, ID number/passport number/tax number |
| Contact Data |
Home/work address, address number, e-mail, telephone number |
| Data on Family and Relatives |
Civil status, information on Data on Family and Relatives such as number of children |
| Data on Education, Work and Professional Life |
Profession, work experience, current work, education |
| Economic and Financial Data |
Information on income and assets, credit records, information on tax payments, data on financial products and services |
| Customers’ Financial Transaction Data |
Transactions and details relating to financial products and services, credit card usage information, bank card usage information, credit/deposit/FX account transactions, information on check/ bonds, bank receipt information, payment instructions |
| Digital Activity Data |
Data collected by the usage of cookies and similar track methods such as IP address, information on the device |
| Data on Transaction Security and Cyber Security of the Institution |
Username, password, audit trail record, log records, alerts on the prevention of fraud, other data on the security of the bank’s cyber space |
| Data on Risk Management and Financial Security |
Know your customer, information that might be used for the prevention of terrorism, prevention of fraud and risk management (work/field of activity, source of income, credit risk score, credit and risk information) |
| Audio and Visual Records |
Call Centre/telephone records, video chat records, photo and video records |
| References Identifying the Person |
Reference information allowing the Bank/Institution to identify the customer (customer number, product application number, transaction number, agreement number) |
| Data on Request/Complaint and Reputation Management |
Request and complaints made through various channels, responses of the Bank to the requests and complaints, information used by the bank for reputation management |
| Legal Transaction Data |
Information on Litigation, legal follow-up and mediation cases, demands submitted from legal authorities and Responses of the Bank/Institution to such requests. |
| Data on Facilities’ Physical Security |
Entry- exit information of the visitors, camera records |
| Location Data |
Location Data of the data subject |
| Marketing Data |
Financial product and service usage habits, previous shopping and financial transaction information, areas of interest and preferences that might be relevant for financial product and service offers, survey results conducted for marketing purposes, information on campaign participation and preferences |
Certain personal data is classified as special categories of personal data due to its sensitive nature. As TEB, we make our best effort not to process your special categories of personal data during data processing for insurance and individual pension product and services unless it is required and necessary and take all technical and administrative measures for the relevant special category of personal data in case we do process such personal data. Your health data which is a special category of personal data is only being processed by TEB as data processor for processes in which TEB is acting as an agency for life and health insurance in order to obtain the health statement for the issuance of the insurance policy and invalidity statement for individual pension products. As being previously explained under the Purpose and Scope section of this Data Protection Notice, no information is being provided on processing activities conducted as data processor under this Data Protection Notice.
3. Personal Data Collection Methods
Your personal data might be collected directly from you, or third parties as explained in below with automatic or non-automatic methods.
(i) Methods of Collecting the Personal Data Directly From You
- Information or documents containing your personal data might be collected through oral or written conversations made face to face with the TEB head quarter, branch, direct and active sale teams or through electronic communication tools (telephone/call centre, SMS, fax, e-mail, video call etc.) or with non-automatic methods using post, cargo, or courier services.
- Information or documents containing your personal data might be collected automatically from mobile banking channels, website of our bank, ATMs, kiosk, turbo devices, self-service units with assistance support, call centre and branch IVR system, SMA, CCTV.
(ii) Methods of Collecting the Personal Data From Third Parties
- Information or documents containing your personal data might be collected by non-automatic means using physical or electronic channels from external sources or institutions providing support services, insurance companies for which agency services are provided, business partner distributors or sale offices, association, institution or private persons such as chamber of commerce, chamber of artisans, trade associations, judicial authorities and public and private institutions authorised by law such as Banking Regulation and Supervision Agency, Insurance and Private Pension Regulation and Supervision Agency and representatives such as power of attorneys, guardian, custodians to the extent permitted by law and the executed agreements.
- Information or documents containing your personal data might be automatically collected from the authorised public and private institutions database (Identity Sharing System, Address Sharing System, Central Population Administration System, Central Registration System, Insurance Information and Supervision Centre etc.) provided that there is a system integration and to the extent permitted by law and the executed agreements.
4. Purposes of Processing Personal Data and Legal Reasons
Your personal data processed by TEB and categorised in the list above might be processed for the purposes and legal reasons stated in the below table.
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Categories of Processed Personal Data
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Purpose of Process
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Legal Reason
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Identity Data
Contact Data
Family and Relatives
Data on Education, Work and Professional Life
Economic and Financial Data
Audio and Visual Records
Legal Transaction Data
Customers’ Financial Transaction Data
Data on Risk Management and Financial Security
Data on Request/Complaint and Reputation Management
Data on Facilities’ Physical Security
Data on Transaction Security and Cyber Security of the Institution
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Informing authorised public and private institutions as per the applicable laws and regulations |
Data Processing is explicitly provided for by the law (Article 5.2 (a) of the Data Protection Law) |
| Ensuring the physical security of the Bank/Institution |
| Setting up the required actions to conduct lawfully the Bank’s/Institution’s activities |
| Ensuring accuracy and up to dateness of the data |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
Identity Data
Contact Data
Family and Relatives
Data on Education, Work and Professional Life
Economic and Financial Data
Audio and Visual Records
Legal Transaction Data
Customers’ Financial Transaction Data
Data on Risk Management and Financial Security
Data on Request/Complaint and Reputation Management
Data on Facilities’ Physical Security
Data on Transaction Security and Cyber Security of the Institution
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Setting up the required actions to conduct lawfully the Bank’s/Institution’s activities |
Data processing is necessary for compliance with a legal obligation to which the data controller is subject (Article 5.2 (ç) of the Data Protection Law) |
| Informing authorised public and private institutions as per the applicable laws and regulations |
| Risk management of compliance processes |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
| Conducting audit activities |
| Conducting accountancy and invoice transactions |
| Management of customer complaints |
Identity Data
Contact Data
Legal Transaction Data
Economic and Financial Data
Customers’ Financial Transaction Data
Audio and Visual Records
Digital Activity Data
Data on Transaction Security and Cyber Security of the Institution
Data on Request/Complaint and Reputation Management
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Conducting litigation and legal follow-up processes |
Data processing is necessary for the establishment, exercise or protection of any right (Article 5.2 (e) of the Data Protection Law) |
| Management of customer complaints |
| Management of customer relations |
Identity Data
Contact Data
Family and Relatives
Data on Education, Work and Professional Life
Economic and Financial Data
Audio and Visual Records
Legal Transaction Data
Customers’ Financial Transaction Data
Data on Risk Management and Financial Security
Data on Request/Complaint and Reputation Management
Data on Facilities’ Physical Security
Reference Values Identifying a Person
|
Conducting audit activities |
Data processing is necessary for the legitimate interests pursued by the data controller (Article 5.2 (f) of the Data Protection Law) |
| Analysing the Bank’s/Institutions systems and their productivity |
| Analysing the Bank’s/Institutions systems and their development |
| Designing the strategy of the Bank/Institution |
| Managing activities aiming for customer satisfaction |
| Management of customer relations |
| Management of customer complaints |
| Risk management of compliance processes |
| Management of financial security processes (Know your customer, prevention of crime revenues, financing of terrorism and fraud and other illegal activities) |
| Ensuring accuracy and up to dateness of the data |
Identity Data
Contact Data
Economic and Financial Data
Customers’ Financial Transaction Data
Data on Risk Management and Financial Security
Digital Activity Data
Data on Education, Work and Professional Life
Family and Relatives
Location Data
Audio and Visual Records
Marketing Data
|
Conducting cross sale activities for products and services provided |
Explicit consent of the data subject (Article 5.1 of the Data Protection Law) |
| Determining products and services personalized for you |
| Conducting advertising, campaign and promotion activities in all mediums including digital channels and communicate with you within this respect |
| Conducting data analyse, modelling and scoring activities for marketing purposes |
| Establishing and increasing customer loyalty to product and services |
| Communicate with you in order to conduct a satisfaction and marketing survey on the products and services for marketing purposes |
5. Transferring Your Personal Data to Third Parties and Purpose of Transfer
Your personal data processed by TEB and categories in the list above might be transferred to the below mentioned recipients for the mentioned purposes and for the legal reasons stipulated under Article 8 and 9 of the Data Protection Law.
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Recipient
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Purpose of Transfer
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| Public and Private Institutions authorised to receive information/documents and legal institutions (Banking Regulation and Supervision Agency, Insurance and Private Pension Regulation and Supervision Agency, Insurance Information and Supervision Centre, Financial Crimes Investigation Board, Courts, prosecution offices etc.) |
Informing the authorised public and private institutions as per the applicable laws and regulations
Setting up the required actions to conduct lawfully the Bank’s/Institutions activities
Ensuring the legal and physical security of the Bank
|
| Institutions providing external service or support service (any advisor, institution or party from whom TEB provides supplementary services or is collaboration for archive services, call centre, IT services, audit etc.) |
Conduct the required activities for the Bank’s commercial activities
Ensuring the legal and physical security of the Bank
Setting up the required actions to conduct lawfully the Bank’s/Institutions activities
Conducting marketing and cross sale activities
|
6. Your Rights with respect to Your Personal Data
You might exercise your below mentioned rights with respect to your personal data by contacting TEB as per article 11 of the Data Protection Law.
- To learn whether your personal data has been processed or not,
- If personal data has been processed, to request information on such personal data,
- To learn the purpose of processing your personal data and whether such personal data is used for intended purposes,
- To learn the third parties to whom your personal data is transferred in Turkey or abroad,
- To request the rectification of your incomplete or inaccurate data, if any and notify such rectification to third parties to which such personal data had been transferred,
- To request the erasure, destruction or anonymisation or your personal data if the legal reason for its processing no longer exits and request the notification of such erasure, destruction or anonymisation to third parties to which the relevant personal data had been transferred,
- To object to the processing of your personal data by automatic systems if such analyse leads to an unfavourable result for the data subject,
- To request compensation for your damage arising from the unlawful processing of your personal data.
You might exercise your above-mentioned rights by filling out the application form published under https://www.teb.com.tr/pdpor available in our Bank’s branches and deliver it to the Bank through any mean listed in below.
You might fill in the form and;
- Deliver it in written to our branches,
- Send it to our Bank’s address via return receipt registered mail or through notary public
- To kvkkbasvuru@teb.com.tr e-mail address via your e-mail previously notified to our Bank or by signing the relevant form with secure electronic signature.
- With Registered Electronic Mail (KEP) from your Registered Electronic Mail account to turkekonomibankasi@hs03.kep.tr address.
Also, you might transmit your request through any other method stipulated under the Communiqué on the Procedure and Principles on the Application to the Data Controller.
Our Bank would respond to your request free of charge as soon as possible following the receipt thereof and within thirty days at the latest. In principle, your application is processed free of charge. However, if the response requires any cost, fees might be charged in accordance with the tariff set by the Personal Data Protection Board.
During the preparation of a response to your query, our Bank might request from you any additional document and information for the verification of your identity and clarify your request. If case, you would not share the relevant information and documents your application our Bank reserves the right not to respond to your query due to ensuring the security of your data.
Güncelleme tarihi: 26 Ekim 2023
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